dpkg: error processing archive /var/cache/apt/archives/eve-ng-guacamole_2.0.3-87_amd64.deb (--unpack)

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josue35y
Posts: 8
Joined: Thu Jun 01, 2017 8:46 pm

dpkg: error processing archive /var/cache/apt/archives/eve-ng-guacamole_2.0.3-87_amd64.deb (--unpack)

Post by josue35y » Wed Jun 13, 2018 3:45 pm

Hello team,

I recently realized I cannot upgrade my eve-ng server. Please take a look:

root@eve-test:~# apt upgrade -y
Reading package lists... Done
Building dependency tree
Reading state information... Done
Calculating upgrade... Done
The following NEW packages will be installed:
libxmlsec1 libxmlsec1-openssl
The following packages will be upgraded:
certbot eve-ng eve-ng-guacamole grub-common grub-pc grub-pc-bin grub2-common libavahi-client3 libavahi-common-data libavahi-common3 libldap-2.4-2 libpam-runtime
libpci3 open-vm-tools pciutils python3-acme python3-certbot python3-certbot-apache xdg-user-dirs
19 upgraded, 2 newly installed, 0 to remove and 0 not upgraded.
Need to get 0 B/39.9 MB of archives.
After this operation, 1,161 kB of additional disk space will be used.
Preconfiguring packages ...
(Reading database ... 106322 files and directories currently installed.)
Preparing to unpack .../eve-ng-guacamole_2.0.3-87_amd64.deb ...
Checking MySQL... failed
dpkg: error processing archive /var/cache/apt/archives/eve-ng-guacamole_2.0.3-87_amd64.deb (--unpack):
subprocess new pre-installation script returned error exit status 1
Enable services at boot... done
Starting Tomcat... done
done
Errors were encountered while processing:
/var/cache/apt/archives/eve-ng-guacamole_2.0.3-87_amd64.deb
E: Sub-process /usr/bin/dpkg returned an error code (1)
root@eve-test:~#


Clueless as to what's going on; I tried auto-remove, also reload.

Here's the info of my server:

root@eve-test:~# uname -a
Linux eve-test 4.9.40-eve-ng-ukms-2+ #4 SMP Fri Sep 15 02:07:02 CEST 2017 x86_64 x86_64 x86_64 GNU/Linux
root@eve-test:~# cat /etc/*release
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=16.04
DISTRIB_CODENAME=xenial
DISTRIB_DESCRIPTION="Ubuntu 16.04.4 LTS"
NAME="Ubuntu"
VERSION="16.04.4 LTS (Xenial Xerus)"
ID=ubuntu
ID_LIKE=debian
PRETTY_NAME="Ubuntu 16.04.4 LTS"
VERSION_ID="16.04"
HOME_URL="http://www.ubuntu.com/"
SUPPORT_URL="http://help.ubuntu.com/"
BUG_REPORT_URL="http://bugs.launchpad.net/ubuntu/"
VERSION_CODENAME=xenial
UBUNTU_CODENAME=xenial
root@eve-test:~#

Any help is highly appreciated.


Regards,
Josue

Uldis (UD)
Posts: 1818
Joined: Wed Mar 15, 2017 4:44 pm
Location: London
Contact:

Re: dpkg: error processing archive /var/cache/apt/archives/eve-ng-guacamole_2.0.3-87_amd64.deb (--unpack)

Post by Uldis (UD) » Wed Jun 13, 2018 3:59 pm

make sure you have free spece on EVE
boot hdd as well
to check it do:
df -h

make sure you have not any there as 100%

if you have it:
do
apt autoremove

then
apt update
apt upgrade

reboot

UD

josue35y
Posts: 8
Joined: Thu Jun 01, 2017 8:46 pm

Re: dpkg: error processing archive /var/cache/apt/archives/eve-ng-guacamole_2.0.3-87_amd64.deb (--unpack)

Post by josue35y » Wed Jun 13, 2018 4:03 pm

=====> PROCESSING INFO <=======

root@eve-test:~# lscpu
Architecture: x86_64
CPU op-mode(s): 32-bit, 64-bit
Byte Order: Little Endian
CPU(s): 12
On-line CPU(s) list: 0-11
Thread(s) per core: 1
Core(s) per socket: 2
Socket(s): 6
NUMA node(s): 6
Vendor ID: GenuineIntel
CPU family: 6
Model: 44
Model name: Intel(R) Xeon(R) CPU X5660 @ 2.80GHz
Stepping: 2
CPU MHz: 2791.844
BogoMIPS: 5586.00
Virtualization: VT-x
Hypervisor vendor: VMware
Virtualization type: full
L1d cache: 32K
L1i cache: 32K
L2 cache: 256K
L3 cache: 12288K
NUMA node0 CPU(s): 0,1
NUMA node1 CPU(s): 2,3
NUMA node2 CPU(s): 4,5
NUMA node3 CPU(s): 6,7
NUMA node4 CPU(s): 8,9
NUMA node5 CPU(s): 10,11
Flags: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts mmx fxsr sse sse2 ss ht syscall nx rdtscp lm constant_tsc arch_perfmon pebs bts nopl xtopology tsc_reliable nonstop_tsc aperfmperf eagerfpu pni pclmulqdq vmx ssse3 cx16 sse4_1 sse4_2 x2apic popcnt aes hypervisor lahf_lm tpr_shadow vnmi ept vpid dtherm ida arat
root@eve-test:~#

=====> RAM MEMORY <=======

root@eve-test:~# free -mh
total used free shared buff/cache available
Mem: 62G 588M 61G 24M 780M 61G
Swap: 6.0G 0B 6.0G
root@eve-test:~#

=====> NETWORK CONNECTIONS <=======

root@eve-test:~# ip a s
1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN group default qlen 1
link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00
inet 127.0.0.1/8 scope host lo
valid_lft forever preferred_lft forever
2: eth0: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc mq master pnet0 state UP group default qlen 1000
link/ether 00:50:56:8d:7b:91 brd ff:ff:ff:ff:ff:ff
3: eth1: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc mq master pnet1 state UP group default qlen 1000
link/ether 00:50:56:8d:30:7a brd ff:ff:ff:ff:ff:ff
4: eth2: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc mq master pnet2 state UP group default qlen 1000
link/ether 00:50:56:8d:e1:35 brd ff:ff:ff:ff:ff:ff
5: eth3: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc mq master pnet3 state UP group default qlen 1000
link/ether 00:50:56:8d:cc:3d brd ff:ff:ff:ff:ff:ff
6: eth4: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc mq master pnet4 state UP group default qlen 1000
link/ether 00:50:56:8d:1f:5c brd ff:ff:ff:ff:ff:ff
7: eth5: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc mq master pnet5 state UP group default qlen 1000
link/ether 00:50:56:8d:c0:19 brd ff:ff:ff:ff:ff:ff
8: eth6: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc mq master pnet6 state UP group default qlen 1000
link/ether 00:50:56:8d:3f:8d brd ff:ff:ff:ff:ff:ff
9: pnet0: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc noqueue state UP group default qlen 1000
link/ether 00:50:56:8d:7b:91 brd ff:ff:ff:ff:ff:ff
inet 192.168.2.237/23 brd 192.168.3.255 scope global pnet0
valid_lft forever preferred_lft forever
10: pnet1: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc noqueue state UP group default qlen 1000
link/ether 00:50:56:8d:30:7a brd ff:ff:ff:ff:ff:ff
11: pnet2: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc noqueue state UP group default qlen 1000
link/ether 00:50:56:8d:e1:35 brd ff:ff:ff:ff:ff:ff
12: pnet3: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc noqueue state UP group default qlen 1000
link/ether 00:50:56:8d:cc:3d brd ff:ff:ff:ff:ff:ff
13: pnet4: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc noqueue state UP group default qlen 1000
link/ether 00:50:56:8d:1f:5c brd ff:ff:ff:ff:ff:ff
14: pnet5: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc noqueue state UP group default qlen 1000
link/ether 00:50:56:8d:c0:19 brd ff:ff:ff:ff:ff:ff
15: pnet6: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc noqueue state UP group default qlen 1000
link/ether 00:50:56:8d:3f:8d brd ff:ff:ff:ff:ff:ff
16: pnet7: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc noqueue state UNKNOWN group default qlen 1000
link/ether 22:c4:0d:ec:d3:5a brd ff:ff:ff:ff:ff:ff
17: pnet8: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc noqueue state UNKNOWN group default qlen 1000
link/ether 42:d2:0c:a7:4e:83 brd ff:ff:ff:ff:ff:ff
18: pnet9: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc noqueue state UNKNOWN group default qlen 1000
link/ether 5a:c1:b3:47:03:61 brd ff:ff:ff:ff:ff:ff
root@eve-test:~#

=====> AVAILABLE STORAGE <=======

root@eve-test:~# df -h
Filesystem Size Used Avail Use% Mounted on
udev 32G 0 32G 0% /dev
tmpfs 6.3G 15M 6.3G 1% /run
/dev/mapper/eve--ng--vg-root 437G 192G 227G 46% /
tmpfs 32G 0 32G 0% /dev/shm
tmpfs 5.0M 0 5.0M 0% /run/lock
tmpfs 32G 0 32G 0% /sys/fs/cgroup
/dev/sda1 472M 125M 323M 28% /boot
root@eve-test:~#

=====> EVE-NG RUNNING ON <=======

UBUNTU VM INSTALLED ON ESXi 5.5

root@eve-test:~# uname -a
Linux eve-test 4.9.40-eve-ng-ukms-2+ #4 SMP Fri Sep 15 02:07:02 CEST 2017 x86_64 x86_64 x86_64 GNU/Linux
root@eve-test:~# cat /etc/*release
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=16.04
DISTRIB_CODENAME=xenial
DISTRIB_DESCRIPTION="Ubuntu 16.04.4 LTS"
NAME="Ubuntu"
VERSION="16.04.4 LTS (Xenial Xerus)"
ID=ubuntu
ID_LIKE=debian
PRETTY_NAME="Ubuntu 16.04.4 LTS"
VERSION_ID="16.04"
HOME_URL="http://www.ubuntu.com/"
SUPPORT_URL="http://help.ubuntu.com/"
BUG_REPORT_URL="http://bugs.launchpad.net/ubuntu/"
VERSION_CODENAME=xenial
UBUNTU_CODENAME=xenial
root@eve-test:~#

Uldis (UD)
Posts: 1818
Joined: Wed Mar 15, 2017 4:44 pm
Location: London
Contact:

Re: dpkg: error processing archive /var/cache/apt/archives/eve-ng-guacamole_2.0.3-87_amd64.deb (--unpack)

Post by Uldis (UD) » Wed Jun 13, 2018 7:02 pm

internet issues then
check your DNS and FW

srs
Posts: 1
Joined: Tue Apr 24, 2018 3:00 pm

Re: dpkg: error processing archive /var/cache/apt/archives/eve-ng-guacamole_2.0.3-87_amd64.deb (--unpack)

Post by srs » Fri Jun 15, 2018 12:05 pm

I installed EVE-NG PRO twice (because I has some issues in the first try) and I had the exact same error message related to guacamole during both installations.

However, it did go through the second time and all seems to be working fine now.

josue35y
Posts: 8
Joined: Thu Jun 01, 2017 8:46 pm

Re: dpkg: error processing archive /var/cache/apt/archives/eve-ng-guacamole_2.0.3-87_amd64.deb (--unpack)

Post by josue35y » Sun Jun 17, 2018 3:35 am

Yeah, this' frustrating, I do happen to have another clone installation at a different location and that update went through with no problems. I'll double check my internet connection.

josue35y
Posts: 8
Joined: Thu Jun 01, 2017 8:46 pm

Re: dpkg: error processing archive /var/cache/apt/archives/eve-ng-guacamole_2.0.3-87_amd64.deb (--unpack)

Post by josue35y » Sun Jun 17, 2018 3:38 am

Uldis (UD) wrote:
Wed Jun 13, 2018 7:02 pm
internet issues then
check your DNS and FW
root@eve-test:~# apt update -y
Hit:1 http://us.archive.ubuntu.com/ubuntu xenial InRelease
Get:2 http://security.ubuntu.com/ubuntu xenial-security InRelease [107 kB]
Get:3 http://us.archive.ubuntu.com/ubuntu xenial-updates InRelease [109 kB]
Hit:4 http://ppa.launchpad.net/certbot/certbot/ubuntu xenial InRelease
Hit:5 http://www.eve-ng.net/repo xenial InRelease
Get:6 http://us.archive.ubuntu.com/ubuntu xenial-updates/main amd64 Packages [795 kB]
Get:7 http://us.archive.ubuntu.com/ubuntu xenial-updates/main i386 Packages [728 kB]
Get:8 http://us.archive.ubuntu.com/ubuntu xenial-updates/universe amd64 Packages [635 kB]
Get:9 http://us.archive.ubuntu.com/ubuntu xenial-updates/universe i386 Packages [580 kB]
Fetched 2,955 kB in 3s (855 kB/s)
Reading package lists... Done
Building dependency tree
Reading state information... Done
22 packages can be upgraded. Run 'apt list --upgradable' to see them.
root@eve-test:~#
root@eve-test:~#
root@eve-test:~# apt upgrade -y
Reading package lists... Done
Building dependency tree
Reading state information... Done
Calculating upgrade... Done
The following NEW packages will be installed:
libxmlsec1 libxmlsec1-openssl
The following packages will be upgraded:
certbot console-setup console-setup-linux eve-ng eve-ng-guacamole grub-common grub-pc grub-pc-bin grub2-common keyboard-configuration libavahi-client3
libavahi-common-data libavahi-common3 libldap-2.4-2 libpam-runtime libpci3 open-vm-tools pciutils python3-acme python3-certbot python3-certbot-apache xdg-user-dirs
22 upgraded, 2 newly installed, 0 to remove and 0 not upgraded.
Need to get 1,759 kB/41.7 MB of archives.
After this operation, 1,163 kB of additional disk space will be used.
Get:1 http://us.archive.ubuntu.com/ubuntu xenial-updates/main amd64 console-setup-linux all 1.108ubuntu15.4 [984 kB]
Get:2 http://us.archive.ubuntu.com/ubuntu xenial-updates/main amd64 console-setup all 1.108ubuntu15.4 [117 kB]
Get:3 http://us.archive.ubuntu.com/ubuntu xenial-updates/main amd64 keyboard-configuration all 1.108ubuntu15.4 [657 kB]
Fetched 1,759 kB in 2s (812 kB/s)
Preconfiguring packages ...
(Reading database ... 106322 files and directories currently installed.)
Preparing to unpack .../eve-ng-guacamole_2.0.3-87_amd64.deb ...
Checking MySQL... failed
dpkg: error processing archive /var/cache/apt/archives/eve-ng-guacamole_2.0.3-87_amd64.deb (--unpack):
subprocess new pre-installation script returned error exit status 1
Enable services at boot... done
Starting Tomcat... done
done
Errors were encountered while processing:
/var/cache/apt/archives/eve-ng-guacamole_2.0.3-87_amd64.deb
E: Sub-process /usr/bin/dpkg returned an error code (1)
root@eve-test:~#

Uldis (UD)
Posts: 1818
Joined: Wed Mar 15, 2017 4:44 pm
Location: London
Contact:

Re: dpkg: error processing archive /var/cache/apt/archives/eve-ng-guacamole_2.0.3-87_amd64.deb (--unpack)

Post by Uldis (UD) » Sun Jun 17, 2018 7:18 am

looking on output your SQL db is failed.
try reinstall force all eve

apt install --reinstall eve-ng

or visti eve live
http://www.eve-ng.net/live-helpdesk
use google account or create new for chat.

UD

josue35y
Posts: 8
Joined: Thu Jun 01, 2017 8:46 pm

Re: dpkg: error processing archive /var/cache/apt/archives/eve-ng-guacamole_2.0.3-87_amd64.deb (--unpack)

Post by josue35y » Fri Nov 09, 2018 5:56 pm

Hello UD,

Thanks for your kind reply; I want to follow up with you, I did as you suggested but the issue seems to stay:

root@eve-test:~# apt install --reinstall eve-ng
Reading package lists... Done
Building dependency tree
Reading state information... Done
...output omitted...
Errors were encountered while processing:
/var/cache/apt/archives/eve-ng-guacamole_2.0.3-87_amd64.deb
E: Sub-process /usr/bin/dpkg returned an error code (1)


Please let me know if there're any further steps other than having to spin up a new EVE all together.

Regards,
Josue

josue35y
Posts: 8
Joined: Thu Jun 01, 2017 8:46 pm

Re: dpkg: error processing archive /var/cache/apt/archives/eve-ng-guacamole_2.0.3-87_amd64.deb (--unpack)

Post by josue35y » Mon Nov 12, 2018 5:13 pm

Hello dear community,

I think I found the root cause of the failure; a few months back I followed a procedure to recover the password of the root user to access mysql; I was building a script that would tell me the name of the user that left the lab running. I'm sure my issue is all about that change I made to the database.

So by looking at a fresh install, the database has the following entry for the root user under authentication_string "*E65A1BFBB5AAC0527228F801FF947301F07A4D26".

So I'm thinking now; if I can get that same hash to be listed in the right place, everything should continue to operate as normal; my solution was to manually set that field to contain that same value:

UPDATE mysql.user
SET authentication_string = '*E65A1BFBB5AAC0527228F801FF947301F07A4D26', password_expired = 'N'
WHERE User = 'root' AND Host = 'localhost';
FLUSH PRIVILEGES;


I hope everyone with the same issue can make it to work.

Regards,
Josue

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