EVE GUI login page issue

[ping2naveen]

Hi EVE Team,

My Login page is getting stuck and login page is not working properly. Cleared the cache and tried login again but no response.

i am using version 2.0.3-60 and username as admin and password is eve

restarted the apache and www services but no luck. I captured the traffic on eve eth0 and below are the responses.

It says http internal error with response code 500. Please see the logs below.

And also getting database error if checking through wireshark. it is getting frequently and need your assistance to get it resolve.

######### wireshark #########
Database error (90003).

#########Captures ###########
06:16:07.434264 IP 10.10.10.123.http > 10.10.10.100.65312: Flags [S.], seq 217502367, ack 937762550, win 29200, options [mss 1460,nop,nop,sackOK,nop,wscale 7], length 0
06:16:07.434451 IP 10.10.10.100.65312 > 10.10.10.123.http: Flags [.], ack 1, win 256, length 0
06:16:07.434650 IP 10.10.10.100.65312 > 10.10.10.123.http: Flags [P.], seq 1:566, ack 1, win 256, length 565: HTTP: POST /api/auth/login HTTP/1.1
06:16:07.434708 IP 10.10.10.123.http > 10.10.10.100.65312: Flags [.], ack 566, win 237, length 0
06:16:07.437674 IP 10.10.10.123.http > 10.10.10.100.65312: Flags [P.], seq 1:512, ack 566, win 237, length 511: HTTP: HTTP/1.1 500 Internal Server Error
06:16:07.438672 IP 10.10.10.123.http > 10.10.10.100.65312: Flags [F.], seq 512, ack 566, win 237, length 0
06:16:07.439177 IP 10.10.10.100.65312 > 10.10.10.123.http: Flags [.], ack 513, win 254, length 0
06:16:07.439633 IP 10.10.10.100.65312 > 10.10.10.123.http: Flags [F.], seq 566, ack 513, win 254, length 0
06:16:07.439645 IP 10.10.10.123.http > 10.10.10.100.65312: Flags [.], ack 567, win 237, length 0

[Uldis (UD)]

first be sure if your IP settings are OK on our EVE.
Then do apt-get update
apt-get upgrade

reboot PC and try.
If still no success:
then remove your IP settings using from cli:

rm -f /opt/ovf/.configured
reboot

after reboot login in the EVE again
and follow IP address setup wizard.

UD

[ping2naveen]

Hi UD,

Thanks a lot. it is working now after applying below command.

rm -f /opt/ovf/.configured
reboot

I really appreciate your prompt reply and provided resolution. i was trying to get this fix from last 15 days. I tried hard but no luck.

IP address applied was working perfectly but only HTTP was not working. Below were my previous interface settings.

Pnet 0
eth0
Static IP - 10.10.10.123

Pnet1
eth1
DHCP

I would be really appreciate if you can throw some light on the issue. why it was not working earlier and what happened by reconfiguring the interfaces.

I will help me to help some of my colleagues who are struggling with same issue.

Thanks in advance.

Regards,
Naveen Malik

[ramindia]

Hi UD,

Thanks a lot. it is working now after applying below command.

rm -f /opt/ovf/.configured
reboot

I really appreciate your prompt reply and provided resolution. i was trying to get this fix from last 15 days. I tried hard but no luck.

IP address applied was working perfectly but only HTTP was not working. Below were my previous interface settings.

Pnet 0
eth0
Static IP - 10.10.10.123

Pnet1
eth1
DHCP

I would be really appreciate if you can throw some light on the issue. why it was not working earlier and what happened by reconfiguring the interfaces.

I will help me to help some of my colleagues who are struggling with same issue.

Thanks in advance.

Regards,
Naveen Malik

Is this bare metal installation ? Looks like your http not running

check http service running or not by issuing command below

root@eve-ng:~# service apache2 status | grep active
Active: active (running) since Wed 2017-05-10 03:36:52 UTC; 2 days ago

If you do not see active. restart apache service.

# service apache2 restart

then try http://eve-ng-ip/

R!