Support and News Forum

Hello,

Running Community version 2.0.3-95 on ESXi inside an enterprise network. I access it over a VPN tunnel. Last week I could log in fine. Today I cannot. Nothing has changed that I am aware of. I get to the login page, enter the username and password all of which are default, click "Sign In" and nothing happens.

Tried fix permissions... Did not work
Tried rebooting Eve server. Did not fix it.
root@eve-ng:~# df -h
Filesystem Size Used Avail Use% Mounted on
udev 3.9G 0 3.9G 0% /dev
tmpfs 799M 14M 785M 2% /run
/dev/mapper/eve--ng--vg-root 31G 9.8G 20G 34% /
tmpfs 3.9G 0 3.9G 0% /dev/shm
tmpfs 5.0M 0 5.0M 0% /run/lock
tmpfs 3.9G 0 3.9G 0% /sys/fs/cgroup
/dev/sda1 472M 83M 365M 19% /boot

Disk is not full.

This is essentially a new environment.

What else can I try to restore service?

One other bit of information. I even asked someone to try to login from inside the network. Same results. We can ssh into the server but cannot access the gui.

it is 2 reasons why you cannot login anymore in eve gui.

1. you had overloaded your HDD and eve cannot respond anymore.
To check it use cli command:
df -h
if any value is 199% then you have overleaded your eve

Solution: from cli delete some heavy images from eve to free up at least some space and then follow our websoite how to expand HDD.

2. worse. You had powered off your PC or server when EVE VM was in running state. same happens if to use suspend VM machine..
This means you had killed your SQL internal database.
It is sortable as well, read eve cookbook how to restore SQL database

3. WORST. if 2 both above are not working, you had killed your eve seriously..
Guys in eve live chat can restore your eve
https://www.eve-ng.net/index.php/live-helpdesk/
use your gmail to join and chat with eve experts

I was able to resolve this issue but the following which I gleaned from the live chat area:

unl_wrapper -a restoredb

To not crash your EVE SQL database, use the following EVE cli command to properly shutdown it:

shutdown -h now